Our policy requires return at time of delivery. Return policy applies only to non-perishable items. All non perishable items may be returned at time of delivery for refund or store credit.
We do not issue returns for situations where the package is refused for:
Inmate out to court
Inmate loss of package room privileges
Inmate placed in keep lock
Inmate over allowable package limit
Inmate is transferred to another facility
Inmate/Facility refuses package
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as refrigerated food items.
Any cancelled order within 24 hours of shipment date is subject to a 15% restocking fee. This fee is applied to costs associated with processing and fulfilling the order as well as restocking and processing cancellation and refund.
Image may vary from actual item, item description will describe item provided.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 607-244-3113.